BPM Center of Excellence

Why Develop a BPM Center of Excellence?

As the numbers of BPM implementations grow across divisions, companies start facing challenges in managing their BPM engagements and developing best practices. Even though individuals’ knowledge expands with each implementation, as the number of resources involved in BPM initiatives increase there is a greater need for a coordinated and integrated approach.

Setting up a BPM Center of Excellence (COE) helps address the challenges facing organizations committed to a strong BPM practice. The COE will be responsible for building out the foundation of all BPM implementations by developing best practices including consistent templates, frameworks and methodologies. This foundation created will be used as the launching pad for all future BPM engagements.

What is a BPM Center of Excellence?

A BPM COE is a core group of individuals whose objective is to ensure the success of current and future BPM implementations. The COE’s efforts focus on strategic activities and not on day to day project delivery. Decisions, such as the overall BPM architecture, how and when each BPM tool should be used, which standards to follow, and roles and responsibilities of each team should be made by the COE. The COE also keeps abreast of current developments in the BPM industry so that management and project teams are equipped with the best available methods, tools and features.

What are the Major Functions and Efficiencies of a BPM Center of Excellence?

Some of the major functions and responsibilities of the COE include:

• BPM product training
• Knowledge transfer and education
• Provide coaching and mentoring of development staff
• Provide level 1 development support
• Provide level 2 production support
• Establish best practices and standards
• Develop reusable base rulesets

Creating a COE provides several efficiencies to the organization such as:

• Streamlining internal and external business processes
• Maintaining control and accountability
• Eliminating redundancies
• Increasing automation
• Providing end-to-end visibility
• Facilitating communication

How does Rulesware assist in setting up a BPM Center of Excellence?

Initial setup of a BPM COE requires knowledge of the BPM tools as well as extensive BPM implementation experience. Rulesware has experience working with our clients to develop up a successful COEs. By working with the client, Rulesware consultants catalogue the political and functional organizational structure of the company, their BPM needs and their technical experience. Combining the unique characteristics of the organization with their knowledge and experience in establishing COEs, Rulesware will guide the client in establishing an effective BPM Center of Excellence that is tailored to their organization.

Additional services are also available through Rulesware in assisting organizations strengthen their COE. Rulesware has developed a proven BPM methodology and a training framework effective for strengthening resources in PRPC skills as well as BPM Business Analysis and Project Management.

How do we get a BPM Center of Excellence Started?

For more information on how Rulesware can help your organization create a PRPC COE, please contact us at 312 224 8501 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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